K9 Bytes FAQs
How are K9 Bytes Products Made?
K9 Bytes’ pet products are handmade in the USA using quality materials and ingredients. Most of our supplies are also made in the USA. All ingredients in our handmade treats are sourced from the US. We use ingredients you would buy and serve to your family, because we know your pet is a part of your family. As is the nature of handmade products, small variations may occur from the images shown and in each individual item.
Collars and leashes are made from cotton fabrics and sewn with strong polyester thread. Each is lined with interfacing for structure and strength. Collars and leashes hand or machine washable. Use cold water and a mild detergent. Hang or lay flat to air dry.
How do I know which size to order?
The collars and leash sizing chart is here: Size Chart
The dog images shown are for reference. Please measure your pet’s neck to be sure you order the correct size. We’ve also included suggestions on how to measure your pet’s neck.
How to place an Order:
Use our Secure Shopping Cart
Click the Add To Cart! button next to the items you would like to purchase.
Click Continue Shopping to add more items to your cart. When you are ready to check-out,
click the Review Shopping Cart link at the top of the page to review your shopping cart. To
increase the quantity of your order, change the value in the Quantity field. To remove
an item completely, set the value in the Quantity field to 0. Then hit the Recalculate button.
When you are satisfied with your order, click Purchase Items in Cart and fill out the Secure Order Form.
: 888-686-5559 or 541-636-0866
Monday through Friday, 10 am to 6 pm PST
: 3003 W 11th Ave #251, Eugene, OR 97402
To print an ORDER FORM click here
We accept Visa, MasterCard, Discover, American Express and PayPal.
A charge from K9 Byte
s will appear on your statement.
We also accept Money Orders and Checks.
Checks will take up to 10 days to clear the bank. Your order will be held until it clears. A $25.00 fee will be assessed for each returned check, along with any other fees associated with the collection of your payment.
Do you offer wholesale pricing?
Yes. Most of K9 Bytes products are available for wholesale. Some fabric patterns may not be available for wholesale due to a limited supply.
If you would like to create a wholesale account, please submit a Wholesale Inquiry form
A majority of K9 Bytes orders are shipped within 1-2 business days. During busy times, such as the holiday season, shipping may take up to a week. Large orders, wholesale orders and special orders may take 1-3 weeks to ship. If you need your products by a specific due date, please let us know and we will do all that we can to meet that date. Most orders are shipped via USPS Priority Mail. We are located in Oregon. Please allow 1-3 days for transit time. If faster service is required, please contact us.
International orders are shipped First Class International. Please allow extra transit time for international shipping.
K9 Bytes offers free shipping on orders totaling $50 or more. The order must total $50 after any discounts are applied.
Returns & Exchanges
K9 Bytes items are handmade. There may be some variation from images shown and in each individual item. If you receive the wrong size, pattern or flavor, your order will be exchanged at no cost to you. Any errors in shipment must be reported to us within 7 days. No returns without prior authorization. If you must return your item, please contact us first. Products must be in the condition you received them. Once we receive the item, we will process your refund or store credit immediately for the original purchase price, minus the original shipping fee. S/H Fees are NOT refundable. For refunds on purchases made with a credit card, we will issue a credit to the same credit card used to make the purchase.
Personalized or customized items are not returnable.